Omnichannel Operations & Content Expert

Description

We’re hiring an Omnichannel Operations & Content Expert to ensure customers get one clear, consistent Globe experience—anytime, anywhere.

In this role, you’ll own Globe’s “Single Source of Truth” for pricing, policies, and brand voice across digital, retail, and hotline channels. You’ll enable seamless channel hand-offs by training Globe Store and contact center teams on new omnichannel processes, moving frontline roles from simple issue handling to effective channel orchestration.

You’ll also manage intentional onboarding content that helps customers transition from members to advocates—focusing on Globe-powered experiences, not just promos. Your work will directly reduce friction, improve confidence, and strengthen customer loyalty across the ecosystem.

Key Responsibilities:

Ensure a consistent brand voice and pricing/policy content across all channels.

Establish a Single Source of Truth knowledge base to move...