Officer - Tele collections

Job Summary

• Achieve scorecard as defined by management
• Deliver on Productivity
• Contribute to Bucket Inventory closing
• Contribute to GCO target
• Minimize breaches and customer complaints, achieve compliments.

Key Responsibilities

To call and follow up on past due delinquent accounts to secure payments to prevent flow through of accounts in compliance with regulatory and bank requirements. Possess the ability to negotiate with borrowers to make the payments required to control delinquency flow and to achieve individual productivity standards. Review the portfolio and highlight for suspension / cancellation of accounts.

Strategy

Follow up and recover dues from all delinquent accounts (Unsecured) to maximize collections and to minimize credit losses.

Business

• Call and cover all assigned accounts as per collection strategy
• Ensure Dialer usage (as require...