Officer, Sales

Job Description

• Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.
• Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Listening to the customers’ needs to generate repeat sales.
• To compile daily, weekly and monthly Sales Officer sales reports for management.
• Maintain outlet cleanliness at minimum requirement of service level.
• Maintain and be the face of AirAsia to carry the brand in the assigned outlet.

Functional Duties

• Provide quality and ti...