OCM Analyst- OTC

Job Description
The OCM Analyst will support the OTC Modernization project by driving change management activities across National Accounts (NA) and Field phases. This role will focus on communications, engagement, and readiness efforts to ensure successful adoption of new processes and tools. Key responsibilities include:

Communications & Engagement
• Own updates to communications & engagement plan
• Draft and send communications, including 30-day outlooks
• Develop and manage distribution lists
• Support OTC Monthly Newsletter

Testing Event Support
• Coordinate communications and engagement logistics for SIT, UAT NA, and UAT Field
• Analyze survey feedback and translate into actionable change/training plans

Change Champion Network (CCN) Support
• Schedule and coordinate CCN meetings
• Develop monthly CCN materials and manage distribution
• Maintain SharePoint / OTC Homepage with current content

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