Nutrien NBS IT Support Manager

Join Nutrien’s mission as a Service Delivery Manager for NBS IT support in Calgary or Saskatoon. Oversee service delivery processes and foster a culture of continuous improvement.In this mid-senior level role, you will be instrumental in aligning strategic objectives with operational execution in service desk management. Your expertise in ITIL practices and service integration will drive effective issue management and service performance. Collaborate cross-functionally to ensure service delivery meets organizational standards seamlessly.Key Responsibilities:
• Develop operational plans based on strategic management directives
• Champion continuous service improvement across IT support desks
• Manage end-to-end delivery processes for service incidents
• Utilize data-driven insights for performance enhancement
• Enforce ITIL workflows for consistent service managementRequirements:
• Bachelor’s degree in Information Technology or Business
• Over 10 years in service op...