Nurse - Medical Information Specialist

ProPharma’s Medical Information Specialist position is part of the Medical Information Contact Center.

Essential Functions

• Medical Information Service Delivery
  • Respond to unsolicited requests for medical and safety information from consumers, healthcare professionals, and other external customers via telephone, website/email, letter, fax, and scientific meetings on behalf of ProPharma’s pharmaceutical clients.
  • Provide labelled and unlabelled medical and safety information responses in accordance with regulatory requirements, industry standards, and ProPharma internal policies.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner, in line with government regulations, ProPharma Standard Operating Procedures, and client Working Practices.
  • Ensure tasks are completed within the timelines documented in the agreed SOPs and Working ...