Nuovo Client Escalations Expert

Become a pivotal part of Nuovo Artistic Studios as a Client Escalations Expert. Your emotional intelligence and calm demeanor will facilitate exceptional service in elevated customer interactions.
Based in the Old Port of Montreal, this role demands 3-5 years of experience in crisis resolution within customer experience. You will take full ownership of escalated issues, ensuring swift resolutions and promoting client loyalty while collaborating effectively with various teams.
Key Responsibilities:
• Provide comprehensive support for high-priority client cases
• Lead communications for high-stakes escalations
• Unblock production bottlenecks effectively
• Implement strategic solutions for refunds and reshoots
• Share insights from root-cause analyses to enhance processes
Requirements:
• 3-5 years in customer service or client escalation roles
• Strong mediation and negotiation skills
• High resilience and intelligence in stressful situations
• Detail-...