NTT DATA Senior Team Lead in Technical Services

Join NTT DATA as a Senior Team Lead in Technical Services, specializing in operational leadership and client satisfaction in a hybrid workplace.
Your role involves leading a technical team to ensure high service standards and successful IT infrastructure management. By investigating and resolving technical issues, you'll enhance client satisfaction and drive continuous improvement in processes. This position is crucial for mentoring team members and ensuring smooth service delivery.
Key Responsibilities:
• Provide leadership to enhance service management
• Develop client-focused service policies and standards
• Troubleshoot and resolve escalated technical issues
• Monitor service pipeline for seamless transitions
• Analyze service metrics to improve overall performance
Requirements:
• Significant experience in IT service management
• Familiarity with various IT domains and trends
• Strong data analysis and reporting skills
• Management and mentoring ...