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Non-Medical Claims, Consultant

AIA

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full time June 30, 2026
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Vacancy Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Process incontestable and contestable major claims (e.g. Critical Illness, Total and Permanent Disability, Dismemberment, Death claims)

Roles and Responsibilities:

  • Major Claims Processing:Handle and settle both incontestable and contestable major claims (e.g., Critical Illness, Total and Permanent Disability, Dismemberment, Death) within the agreed turnaround time (TAT) and in compliance with established procedures and guidelines.
  • Pending Case Management:Review all pending cases monthly and work towards reducing the pending ratio in line with agreed targets.
  • OPAT Savings:Monitor closed file reviews and ensure timely provision reversals to achieve operational savings.
  • Productivity & Accuracy:Meet claims productivity benchmarks within au...

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    Vacancy Details

    Location Kuala Lumpur, Federal Territory of Kuala Lumpur
    Country Malaysia
    Type Full time
    Category Business Operations Specialists
    Posted June 30, 2026

    About AIA

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    AIA

    Kuala Lumpur, Malaysia

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