Noc Engineer

Job Title:
NOC Command Centre Engineer
Contract Duration:
1 year (extendable subjected to client) Work Location:
Bouna Vista Work Timing:
12 hrs shift (7am-7pm / 7pm-7am) – monthly rotation
Job Summary: The Network Operation Center engineer is the first point of contact for clients and vendors. This role is responsible for monitoring alerts, taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests. The Network Operation Center applies standard operating procedures, in line with expectations of the role.
Key Responsibilities: Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes. Uses Managed Services product and process knowledge along with discretion to respond to tickets. Provides client with a first call resolution, where possible, leveraging standard operat...