NOC 12104 - Employment insurance and revenue officers

Job Summary

Assess and adjudicate claims and revenue-related files to ensure compliance with program rules and policies. Conduct investigations, resolve discrepancies, and communicate outcomes to claimants and stakeholders.

Number of Positions

1

Main Duties

• Assess eligibility and process claims by verifying documentation, income records, and supporting evidence.
• Review financial records, payroll, tax and benefit data to identify discrepancies and determine entitlements or obligations.
• Conduct investigations into suspected overpayments or fraud, including evidence gathering and interviewing relevant parties.
• Calculate recoveries, arrange repayment plans, and coordinate with other agencies or departments for collection and enforcement actions.
• Provide clear guidance and information to claimants, employers, and stakeholders regarding program requirements, appeals, and obligations.