Night Auditor

Position Summary

The Night Auditor is responsible for ensuring the smooth operation of the hotel during the overnight shift while delivering exceptional guest service. This role combines front office duties with accounting responsibilities, ensuring that all daily financial transactions are accurately reconciled, guest accounts are balanced, and end-of-day procedures are completed in accordance with hotel policies and brand standards. The Night Auditor serves as the primary point of contact for guests during the night and is responsible for the safety, security, and operational continuity of the hotel.

Key Responsibilities

Guest Service

• Welcome guests in a professional, friendly, and engaging manner.
• Perform efficient check-in and check-out procedures.
• Respond promptly to guest requests, enquiries, and complaints, ensuring timely resolution.
• Maintain a visible presence in the lobby and public areas to provide assistance...