NiCE Solutions Architect

Contact Centre Solutions Architect

Role overview

You’ll work directly with clients to capture requirements and design the right contact centre technology solutions to meet their business challenges. Acting as a trusted technical advisor, you’ll articulate solutions and business value through clear client-facing documentation, run workshops and technology showcases, and support the sales community on key deals.

Key responsibilities

• Capture client requirements and architect appropriate technology solutions
• Produce clear, concise client-facing documentation that articulates business value
• Conduct workshops and showcases to demonstrate the value of proposed solutions
• Use vendor pricing and design tools, collaborating with internal stakeholders on commercial elements
• Build and maintain strong relationships with clients and internal teams as a trusted advisor
• Act as subject matter expert on NI...