Vacancy Description
Responsibilities
- Analyse incidents and technical issues that impact infrastructure operations.
- Troubleshoot and resolve network and infrastructure issues of varying complexity.
- Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.
- Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.
- Perform proactive health checks to detect problems early and maintain service reliability.
- Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.
- Execute routine administration, configuration, and support tasks according to established guidelines.
- Review and implement change requests for network changes or upgrades.
- Perform impact analysis for planned network maintenance, executing fai...
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