NEC Technician - Unified Communication Technician (CW)

Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi-platform integration at client locations. Perform day-to-day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. (Ex. Cisco, Microsoft, Avaya, NEC, Mitel, Shortel, Unify, etc.)

Responsibilities:

+ Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.

+ Employ appropriate troubleshooting techniques for UC product platform of Premise, Hosted and Cloud point-to-point as well as point to co-location network applications.

+ Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.

+ Ensure fro...