Vacancy Description
Description
Primary Duties and Responsibilities:
Technical Leadership & Escalation Management
Advanced Tier Support: Provide expert remote and on-site diagnostic support to resolve complex electromechanical, software, and networking issues escalated by Field Service Associates.
Escalation Lead: Formulate and execute strategic response plans for critical technical failures, ensuring alignment between field teams and internal stakeholders.
Crisis Management: Navigate high-pressure customer environments to restore system uptime and maintain Waters/BD’s reputation for reliability and excellence.
Installation & Product Lifecycle
Deployment Oversight: Lead installation readiness reviews and site assessments to ensure seamless go-live performance for Waters/BD COR™ placements.
Serviceability Advocacy: Partner with R&D and Global Technical Service to provide feedback on new product ...
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