National Operational Key Account Manager-sea (Madrid)

Your Role

The Operational Key Account Manager is the lead operational coordinator, responsible for the assigned accounts as defined by national management. This position acts as the control tower for operational activities in all modes of transport and ensures top notch service levels in terms of operational excellence, information management (incl. data quality) and overall customer satisfaction. The OKAM closely monitors all the agreed standard internal and client facing metrics and KPI's, working to continuously improve the processes to proactively meet and exceed the customers' expectations.

Your Responsibilities

• Coordination with Customer Solutions and Sales (KAM) for new Business Implementation / Process Re-engineering Projects
• SOP / Vendor Manual Creation (in collaboration with KAM, Customer Solutions), Maintenance, Observance and Compliance. Upload of latest version of SOP to efile and sharing with all relevant stakeholders is a must...