National CX Lead - Data-Driven Service Excellence

RecruitMyMom is seeking a Customer Experience Manager for their Sandton office in South Africa. The role involves leading initiatives to enhance customer satisfaction and loyalty across various business units. Candidates should have a minimum of 5 years' experience in customer experience within the financial services sector, along with an undergraduate degree in Data Analytics or Marketing. The ideal candidate will have strong analytical skills, knowledge of customer satisfaction methodologies, and the capability to lead transformational strategies that improve client journeys.