National Customer Service Manager

The Company
A national distributor, renowned for their high-quality products, innovation, and stringent quality control, their reputation precedes them.

The Role
As the National Customer Service Manager, you will lead and develop the Customer Service function across Australia and New Zealand, driving service excellence, team performance, and customer satisfaction. Working closely with Sales, Operations, Supply Chain, and Finance, you will champion a customer-first culture, optimise processes and systems, and lead continuous improvement initiatives to ensure exceptional service delivery across all customer touchpoints while supporting the company's strategic and commercial objectives.

Reporting to the CEO, your responsibilities include:

• Develop and execute the national customer service strategy
• Monitor and drive performance against key service metrics
• Manage escalated cu...