Multilingual Customer Experience Agent (German/French)

We are looking for Multilingual Customer Experience Agents to join our exceptionally talented Customer Experience team.

Our Multilingual Customer Experience Consultants are responsible for delivering exceptional customer service and managing sales activity across our highly engaged member base. Handling a high volume of inbound calls and emails, you will resolve customer enquiries, recommend and sell Luxury Escapes packages, and help customers create unforgettable travel experiences.

You will be responsible for:

• Deliver exceptional multilingual customer service and sales support across phone, email, digital and in-person channels.
• Respond to customer enquiries promptly, professionally and accurately, with a focus on first-contact resolution.
• Provide expert information on Luxury Escapes products, services, packages, promotions and pricing.
• Understand customer nee...