Multi-Skilled Servicing Consultant

Let’s Write Africa’s Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is accountable for monitoring, reviewing, processing and holding relevant stakeholders accountable for daily, weekly and monthly services to ensure quality customer service. Reporting updates, performing data extraction, identifying anomalies within the rejections and exploratory data analysis. It supports turning data into actionable insights using analytical skills, tools, and platforms to update customer collections, notify and hold stakeholders accountable and drive resolution of transactions to ensure customer satisfaction. Exposure and experience on New World and Legacy products, processes and systems would be a great advantage.

Responsibilities

• Run RD database and distribution of reports.
• Monitor, service and clear queries and complaints.
• Analyse, Interpret...