Multi-Channel Contact Center Team Lead | Flexi Hours

U Mobile in Kuala Lumpur is seeking a Contact Centre Team Leader to oversee operations across various communication channels. This role involves real-time management, coaching Customer Service Executives, and driving team performance to meet service targets.

The ideal candidate will have over 5 years of customer service experience, including leadership, with strong analytical skills and proficiency in CRM and workforce management systems. A dynamic workplace awaits!