MSP - Technical Customer Success Manager (On-Site)

Benefits:

• 401(k)


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off

Overview
The Customer Success Manager (CSM) is responsible for building strong client relationships, ensuring customer satisfaction, and driving long-term retention within a Managed Service Provider (MSP) environment. This role acts as the primary point of contact for clients, aligning IT services with business goals, identifying growth opportunities, and ensuring successful service delivery.




Key Responsibilities



Client Relationship Management

•  Serve as the primary liaison between clients and the MSP 


•  Build and maintain long-term relationships with key stakeholders 


•  Conduct regular check-ins, business reviews (QBRs), and st...