Mortgage Service Manager (UAE National)

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

In this role, you will:

• Take lead in effectively responding to inbound Home Loan/ Mortgage related complex queries and complaints received from customers through service channels within defined SLAs. Support the frontline team to in handling queries and complaints raised on MMX. Work closely with the team and stakeholders to ensure all cases are resolved in a timely manner and FCR (First Contact Resolution) target is achieved daily. Ensure timely and effective follow up on ongoing investigations, customer instructions, queries, and complaints for Home Loans/ Mortgages
• Manage a medium ...