Montreal Helpdesk Technician L3 Position

Step into an advanced role as a Level 3 Helpdesk Technician in Montreal, focusing on end-user support and Microsoft 365 operations. Engage with a well-respected organization known for its strong culture and benefits.
This position is a fully onsite role that requires integration into a collaborative tech environment. With over 5 years of experience, you’ll handle Level 3 escalations, managing Microsoft 365 and endpoint support. Your troubleshooting skills will be tested as you assist with complex technical challenges and contribute to IT process improvements. Occasional travel to support remote locations is part of this role.
Key Responsibilities:
• Provide Level 3 support as the final escalation point
• Troubleshoot Microsoft 365 and Windows environments
• Manage endpoint deployment and usage using Intune
• Support with VPN connections for off-site users
• Document changes and solutions for ongoing improvement
Requirements:
• 5+ years in Helpdesk or IT Syste...