Monitoring Service Agent

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

• Monitor critical local system such as MES systems in Production line
• Provide technical and functional support/guide to Local IT for MES system issues as Central L2 team
• Track every alert through our ticket system.
• Address issues out of scope and which take more time to solve it to the relevant team and track it until the complete resolved
• Build and keep update dashboards, reports and visual management.
• Maintain communication with the helpdesk, the technical desks in GIT
• First level Investigations on unexpected or recurrent events/alerts.
• Support local IT in case of incident and Deliver documentation in collaboration with the industrialization team
• Report, communicate or alert following the Working Instructions when there ar...