Monitoring Service Agent (Heroica Puebla de Zaragoza)

Responsibilities

• Monitor critical local system such as MES systems in Production line
• Provide technical and functional support/guide to Local IT for MES system issues as Central L2 team
• Track every alert through our ticket system
• Address issues out of scope and which take more time to solve it to the relevant team and track it until the complete resolved
• Build and keep update dashboards, reports and visual management
• Maintain communication with the helpdesk, the technical desks in GIT
• First level investigations on unexpected or recurrent events/alerts
• Support local IT in case of incident and deliver documentation in collaboration with the industrialization team
• Report, communicate or alert following the Working Instructions when there are gaps versus the standards within the shopfloor sites
• Commitment to the highest ethical standards and willingness to adhere to FORVIA's Code of Ethics ...