Monitoring and performance engineer (guadalajara)

Administrator - Monitoring Tools

The Administrator - Monitoring Tools role focuses on ensuring effective monitoring of SAP and related systems to support optimal performance and reliability.

Responsibilities Follow SAP best practices for OCC operations Review and manage technical alerts for SAP Production Systems Engage incident management and technical teams for critical alerts and resolution Remediate technical alerts based on Standard Operation Procedures Measure alert management effectiveness and efficiency (open, close, acknowledge, etc.) Identify critical monitoring elements with stakeholders and process owners Conduct knowledge transfer sessions with new leads for process and documentation Provide hyper‑care service during go‑live projects Provide information and documentation for auditors Track performance metrics of SAP Landscape on a regional view, considering all end‑to‑end components and systems Implement recommendations from performance issues, incidents, etc. Mai...