Money Movement Services Manager

The Customer Service Manager, Licensed oversees that customer questions are answered in an efficient and effective approach. As a licensed professional, this job supervises a team of Customer Service professionals and ensures that customers who call with questions or issues receive superior customer service. This job also interacts with customers by providing hands on support for escalated issues.

**Key Responsibilities and Duties**

+ Maintains customer satisfaction through the management and development of Customer Service professionals.
+ Interacts with customers regarding escalated issues on a daily basis, responding to their questions and guiding them to the appropriate service.
+ Reviews customer complaints and Customer Service metrics to identify ways to improve quality of service.
+ Plans and schedules levels of support to ensure proper advancement of customer queries that require knowledge that is more advanced.
+ Assists in the development of st...