Mobile Game Support Lead: Omnichannel & VIP Programs

Razer is seeking a Customer Support Lead in Singapore to define and execute a support framework for mobile game publishing. The role will oversee automated support flows, develop FAQs, and establish omnichannel communication strategies. You will manage VIP support programs and work closely with publishing and operations teams to deliver high-quality player experiences across various Southeast Asia markets.

Experience in mobile gaming support and expertise in platforms like Zendesk are essential. Strong communication skills and the ability to adapt to dynamic environments are required.