Mobile Data Support Consultant

Mobile Data Support Consultant

Purpose: Provide front line and technical support in the mobile data arena.

Key Accountabilities / Objectives:

• Provide front line and technical support in the mobile data arena with specific emphasis on Data products.
• Handle escalated assignments/calls from customers relating to data and new technology products and services.
• Troubleshoot and resolve mobile data device conflicts with computer peripherals and devices.
• Communicate clearly between the client and Call Centres to offer an effective resolution of customer queries.
• This service may require off site travelling from time to time, to a customer's workplace or home to assist them with technical support as required.
• Maintain efficient, effective and professional service levels in a manner that constantly meets the required performance standards.
• Ensure continuous customer ret...