Mobile Application Support Engineer

Job Overview

This Technical Support Engineer will support mobile application security solutions, troubleshoot technical issues, and work closely with engineering teams.

Key Responsibilities

• Provide technical support to customers via email, phone, chat, or ticketing systems.
• Troubleshoot, diagnose, and resolve software, application, and integration-related issues.
• Reproduce reported issues, perform root cause analysis, and document findings clearly.
• Conduct compatibility and functionality testing, validate fixes, and prepare structured test reports.
• Guide customers through product configuration, onboarding, upgrades, and integration processes.
• Collaborate with Engineering, Product, and Customer Success teams to investigate and resolve complex technical issues.
• Escalate unresolved cases following established support procedures.
• Maintain accurate records of customer interactions, ...