Vacancy Description
Responsibilities:
Level 3 Operations & Technical Escalation (Core Responsibility)Act as the L3 escalation point for complex technical issues across the supported application portfolio, with particular focus on critical applications including: middleware runtimes hosting the supported applications (Apache Tomcat, JBoss, IIS, WebLogic / WebSphere) integrations with surrounding services (databases, AD, file shares, monitoring).Own and drive resolution of: Major Incidents (P1/P2) with deep technical investigation and rapid recovery focus recurring incidents through Problem Management (root cause analysis and permanent fixes). Lead deep troubleshooting activities: middleware crashes, JVM out-of-memory, garbage collection issues thread pool and connection pool exhaustion application performance degradation and response time issues integration failures between in-scope appl...
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