Microsoft Dynamics 365 (XRM)

Our client is looking for an experienced consultant to strengthen its Dynamics 365 / XRM capability, with a specific focus on the integration between the CRM platform and mass mailing / email marketing systems. The consultant will work closely with Communication and Marketing and the Corporate IT teams to stabilise, improve, and extend these integrations, supporting both day-to-day operations and upcoming enhancement projects.

Key Responsibilities

• Design, build, and maintain integrations between Microsoft Dynamics 365 (XRM) and mass mailing / email marketing platforms (e.g. ClickDimensions or equivalent).

• Troubleshoot and resolve data synchronisation issues between CRM records, contact/subscriber lists, and mailing campaigns.

• Support marketing and communications teams with campaign configuration, segmentation, and

deliverability (bounce handling, DMARC/SPF/DKIM considerations).

• Develop and maintain customisations within Dynamics ...