Microsoft Defender Support SME

Summary Join a delivery team providing hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview in a large enterprise environment. This L1 role focuses on issue intake, initial triage, evidence collection, ticket updates, runbook-based support, and escalation coordination. Together we do what matters.Key ResponsibilitiesProvide L1 hypercare support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview issues raised through the agreed support process.Perform first-level issue intake, ticket review, basic categorization, user impact capture, and prioritization based on available evidence and support guidance.Collect screenshots, logs, connector status, device policy status, policy status, validation outputs, and other supporting evidence required for issue review.Support basic troubleshooting discussions for MDE policy deployment through Intune, MDCA connectors, data sources, policy behavior, a...