Microsoft Copilot Support Analyst at McKesson

Elevate your career at McKesson as a Microsoft Copilot Support Analyst, focusing on user experience and operational excellence in a hybrid work environment. Manage Copilot capabilities for seamless operations and support.
In this pivotal role, you'll ensure the reliability and quality of Microsoft 365 Copilot and related AI tools. You will provide L1/L2 support, deploying testing, and contributing to governance for enterprise Copilot rollout. This opportunity is ideal for professionals skilled in IT operations and end-user support.
Key Responsibilities:
• Provide L1/L2 support for Copilot-related issues
• Manage support channels and ticket queues effectively
• Monitor Copilot service health and system performance
• Conduct user training, walkthroughs, and live demos
• Support deployment of Microsoft Copilot solutions
Requirements:
• Bachelor's degree in relevant field
• 5 to 7 years of IT operations experience
• Strong L1/L2 support and troubleshooting ...