Microsoft 365 Specialist

We are seeking a dedicated Microsoft 365 Specialist (Level 2) to join the IT support and digital workplace team. This role focuses on providing advanced technical support, optimizing Microsoft 365 services, and driving user adoption across a modern enterprise environment.

You will act as a key escalation point for complex Microsoft 365 issues while also playing a proactive role in improving end-user experience through training, configuration, and continuous service enhancement. The role bridges technical support, user enablement, and digital workplace optimization.

Requirements

Advanced Microsoft 365 Support

• Resolve escalated Level 2 incidents across Microsoft 365 services, including Microsoft Teams, OneDrive, SharePoint Online, and Exchange Online.
• Troubleshoot complex technical and functional issues, ensuring timely resolution and minimal business disruption.
• Collaborate closely ...