Microsoft 365 Specialist - L3

Venture is looking for a motivated and experienced Microsoft 365 Specialist to join our managed services team. You will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.

Roles & Responsibilities

• Perform remote and on-site tech support of hardware, software and network issues for various clients
• Design and implement network and server solutions to fulfill clients' business requirements
• Proactively monitor ticketing system to ensure timely resolution of client tech support issues
• Keep customers informed of incident progress, notify them of upcoming changes or outages
• F...