Mexican Customs Service Representative

Job Description

Customer Service Representative

What you’ll be doing

This position is responsible for acting as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will be responsible for

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.
• Assist with onboarding and administration of new customers, including account set-up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquiries.
• Apply for and manage all Continuous and Single Transaction Bond a...