Messaging Services Advisor

Job Summary

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Provides steady‑state support to the messaging infrastructure, handles on‑call support responsibilities, escalations, critical issues, upgrades and maintenance activities, mentors team members, and performs day‑to‑day support operations.

Responsibilities

• Perform complex issue analysis and act as a subject‑matter expert on accounts.
• Provide ongoing steady‑state support for messaging infrastructure and handling on‑call support responsibilities.
• Handle escalations, critical issues, upgrades and maintenance activities.
• Mentor team members and support other day‑to‑day operations.
• Apply a customer‑centric approach focused on high‑quality support and positive client experience throughout the customer journey.
• Integrate trends, data and informati...