Merchant Experience Partner

About the Team

We're looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants – across Restaurant or New Vertical categories including grocery, alcohol, convenience and retail.

About the Role

At its core, this role is about merchant-facing case resolution but we want to shift how we do that: working proactively, spotting and solving problems before merchants raise them, rather than just reacting when they do. You'll have real scope to shape how we work with merchants, bringing ideas, taking initiative, and influencing new ways of working.

You'll be commercially minded, comfortable with ambiguity, and confident building trust with a wide range of stakeholders, from Enterprise merchants and Franchisees to Sales, Operations and Product teams.

Please note: the initial training period for this role requires full-time, in-office attendanc...