Merchandiser, Retail (1099)

Responsibilities

Analyze and triage technical escalations while performing root cause analysis and identifying trends and opportunities for process improvement Liaise between Development and Support to reduce technical escalation drivers Assist Development with testing and confirming submitted bug reports Demonstrate ownership of technical escalations by maintaining timely professional communication with relevant internal teams and affected customers Document troubleshooting steps performed during the resolution of technical escalations and propose knowledge base updates when appropriate Review all technical information pertaining to supported products including new and updated information upon release Other duties as assigned Requirements Bachelors Degree in Computer Science or equivalent experience Exceptional troubleshooting skills to analyze technical issues at all levels Excellent technical writing and communication skills as well as an ability to speak to a w...