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Membership & Spa Supervisor

Highgate

San Francisco, California, United States Full-time July 04, 2026
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Vacancy Description

Overview

The Membership and Spa Supervisor is responsible for overseeing daily spa operations with a strong focus on membership services, guest experience, and front-of-house management. This role ensures the highest level of service consistent with luxury hospitality standards while supporting membership growth, retention, and engagement. The supervisor coordinates spa team members, manages member relations, and ensures seamless operations across reception, reservations, and membership programs.

Responsibilities

Membership Management

  • Oversee all aspects of the spa membership program including enrollment, renewals, and cancellations.
  • Serve as the primary point of contact for spa members, ensuring exceptional service and personalized attention.
  • Maintain accurate membership records, billing information, and usage tracking.
  • Assist in developing strategies to increase membership sales, retention, an...
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