Membership Director/Customer Experience Head

We are seeking a highly accomplished and relationship-driven Membership Director / Head of Customer Experience to lead our Membership and Guest Experience operations. This executive role is responsible for driving membership growth, strengthening member retention, cultivating premium member networks, and delivering exceptional experiences that uphold the standards of a luxury private club.

The ideal candidate possesses extensive experience in luxury hospitality or elite private clubs, with a proven ability to build meaningful relationships with high-profile members, corporate executives, business leaders, and distinguished guests while creating an unparalleled membership experience.

• Develop and execute strategic initiatives to increase membership acquisition, retention, and overall member satisfaction.
• Build, expand, and maintain premium member networks, fostering strong relationships with high-net-wo...