Membership Advisor

Are you passionate about customer service and helping people? We're looking for a Membership Advisor to join a friendly and supportive team, providing excellent service to members across phone, email, webchat and social media.

The Role

You'll be the first point of contact for members, managing enquiries from start to finish and ensuring a positive customer experience every time.

Key responsibilities include:

Handling enquiries across multiple channels.
Providing information on membership products, services and benefits.
Taking ownership of customer queries through to resolution.
Contacting members regarding subscriptions, fees and account updates.
Maintaining accurate customer records and ensuring data compliance.
Supporting membership retention and service targets.About You

We're looking for someone who is:

An excellent communicator with strong customer service skills.
Confident handling challenging conversations.
Organise...