Member Support

Description We are looking for a detail-oriented Member Support team member to join a credit union team in Auburn, Massachusetts on a Long-term Contract basis. This position focuses on delivering responsive service to members, guiding them through everyday account needs, and helping them understand available financial products. The ideal candidate brings a strong service mindset, operational accuracy, and the ability to support compliance standards in a member-facing environment.

Responsibilities:
• Assist members with routine questions related to savings products, account services, and credit union policies while providing clear and courteous support.
• Open and maintain new member accounts by following established procedures, documentation standards, and account-specific guidelines.
• Carry out required compliance-related tasks in accordance with internal policy and applicable regulatory expectations.
• Identify opportunities to introduce relevant credit union pr...