Member Services Specialist -Temp to Perm- Onsite

9126747 Member Services Specialist, Irving, TX, 3 Months temp to permanent
Sigma Inc. is currently looking for a Member Services Specialist to work onsite with our team in Irving, TX.

Shift Timings: Monday to Friday 8 am to 5 PM

Summary:

• The Member Services Specialist serves as a frontline ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business.
• As the initial point of contact, this role extends beyond basic call handling—Specialists are trained to navigate the foundational pillars of our healthcare offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on first-call resolution.
• Specialists develop working knowledge of benefit structures, assist callers with portal navigation and access, and begin interpreting claims activity...