Member Services Representative

Description
To respond to inquiries and requests from customers and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Work Environment:
Remote (Must stay within 50 miles of Jacksonville, FL location)
Late Morning or Afternoon Shifts
Top Skills Details
customer service,data entry,inbound and outbound calls,call center
Additional Skills & Qualifications
Call center, administrative, secretary/receptionist, baking/mortgage, professional environment or high...