Member Services Manager Role at HOOPP

Shape the future of member services at HOOPP as the Manager. Lead a skilled team to provide exceptional pension-related support in a diverse and inclusive environment.
Your leadership will be essential in managing the delivery of services across all stages of the pension lifecycle. You will promote continuous improvement and ensure that team members are fully equipped to assist HOOPP members effectively. This role demands interpersonal skills and a commitment to fostering a positive workplace.
Key Responsibilities:
• Manage front-line member services and team development
• Oversee the implementation of service initiatives
• Conduct training sessions to enhance team performance
• Ensure adherence to service level agreements
• Handle member escalations and resolve issues
Requirements:
• At least 7 years in pension or insurance service roles
• 1-2 years in leadership positions preferred
• Relevant higher education background
• Strong interpersonal and a...