Member Services Adviser/ Customer Service Adviser Member Services

Our client, a well-established professional body in the financial services sector, is seeking a Member Services Adviser to join their team on a full-time, permanent basis. It's a varied, member-facing role at the heart of what they do. They support thousands of members and students across phone, email, and live chat with everything from membership queries to CPD requirements and exam registrations. If you enjoy helping people, take pride in getting the details right, and like a role where no two days look the same, this could be a great fit. What you'll be doing Responding to member and student enquiries by phone, email, and live chat Providing accurate, friendly information on membership, qualifications, CPD, and services Handling education and membership applications, processing payments, and keeping records accurate Supporting members with access to the organisation's online learning platform and digital services Onboarding new members and helping them get the most from their member...